i got an error that my store is currently unavailable just after i added my debit card, i contacted support but i got no answer, just and email asking for a screenshot, this is urgent and i don’t want to wait more that 24h just to get 1 mail.
any help please to get a chat or phone number to contact shopify team?
Hi @frixshop ,
Thanks for reaching out and sharing your concern! I understand this isn’t an ideal situation. However, this error could show up for a few reasons. If you haven’t already, please try some troubleshooting steps to rule out a local issue:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- If you are still experiencing a display issue using incognito, confirm you have disabled browser extensions, as these can change how the pages look.
- Try another internet connection (switching to a cellular network on the phone rather than wifi, for example)
- Ensure you do not have any firewalls, or pop-up blockers enabled on the device, as these can interfere.
That will help narrow down the potential issue. If you are still receiving this error, the best next step is to contact our Advisors team here, as we can’t look into account-specific aspects of stores in the Community.
I understand you already created a ticket via email. As emails are not immediate communication channels, I suggest selecting the live chat or callback option. Hopefully that helps.