Mystery product showing no orders but is showing tax and sales

Shopify Discussion

Topic summary

A store opened in Aug 2019 initially left Product Type as N/A (except for one ebook) and later assigned product types as more categories were added. In Shopify analytics, a recurring “N/A” product type line appears monthly.

It shows no orders, gross sales, or net sales, occasionally shows returns, yet consistently reports tax and total sales. Clicking the blue N/A link returns “No data found for the date range selected,” leaving the specific product unidentifiable. (In Shopify, Product Type is a categorization field; N/A indicates an unspecified type.)

The user suspects a simple configuration issue and requests troubleshooting advice; no actions or fixes have been taken yet. A screenshot is central, depicting the N/A entry with tax and total sales but zero orders.

No resolution or consensus has been reached. The key unanswered question is why tax and sales are recorded for an N/A product type when no orders are present.

Summarized with AI on January 25. AI used: gpt-5.
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Backstory: This shop was opened in Aug 2019, and when it was first set up, there was only one type of product so the product type was left at N/A (except that ebook). That was changed as products from different categories were added. My current issue is that pesky N/A product that every month:

I cannot figure it out!

When you click on the blue N/A link, it says “No data found for the date range selected” so I have no idea what product this could be.

My fingers are crossed that it’s something so simple that I will be embarrassed that my tiny brain couldn’t see it right away. Any advice would be greatly appreciated (before I resort to packing vodka in my lunchbox).