Hi, We’re using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode. Would appreciate any input on this. TIA

Your store is password protected. Can you share a preview URL?

Hi facing the same issue. Tried multiple solutions. Please help!

@Ali_Sheikh what’s your store URL.

https://s-sample-store.myshopify.com/

@Ali_Sheikh your store is password protected.

Apologies. heres the password: ohtsew

Hi I have the same problem - Narrative Theme - Video is nor playing in mobile mode & I want to hide in the background the play button of the video slide can you help? www.youreventdeco.com

Hi! I am having the same problem, the video will not play on the mobile mode and I will be going live tomorrow. Please can you help, thank you!! www.kacchi.co.uk braith

Hi, I hope you are well! I am having the same problem and I am set to go live in a couple of hours. How can I make the video work on mobile mode? Thank you!!

@Visely-Team Hi, I hope you are well! I am having the same problem and I am set to go live in a couple of hours. How can I make the video work on mobile mode? Thank you!! www.kacchi.co.uk password: braith

Narrative Theme - Video is not playing in mobile mode

Shopify Discussion

Ali_Sheikh December 7, 2020, 9:21pm 25

Is there any update as the the issue still remains unsolved

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Narrative Theme - Video is not playing in mobile mode Shopify Discussion	0	18	September 14, 2021
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Narrative Theme - Video is not playing in mobile mode

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