Hi, We’re using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode. Would appreciate any input on this. TIA

Your store is password protected. Can you share a preview URL?

how did you manage to get the video onto mobile view there isnt an option for me

Same problem over here not sure how to solve it

I converted to Vimeo, compressed the video and also pasted the link from my video upload to my shopify. Auto play doesn’t appear.

Hey there- Ive the same problem but couldn’t find a solution. Can you help me out? Nicstand.com pw: asdfghjk

I found a solution for this issue, it does require code changes in 3 files. Couple of notes before making these changes: Duplicate or make a copy and save the files you are changing so you always have the original. If you change the screen size from desktop to mobile or visa versa you will notice…

i have the same problem, can someone please help me with that ??

Did you find a fix for auto-play and looping for the video in the narrative theme? I’m trying to get my product videos to auto-play + loop but haven’t found a result.

I posted exact steps and code of how to get a movie working on mobile. I made it as straight forward as I could to fix the issue. You can find the solution here: Solved: Re: Narrative Theme - Video is not playing in mobile mode - Page 4 - Shopify Community

Narrative Theme - Video is not playing in mobile mode

Shopify Discussion

system May 16, 2021, 9:47pm 36

Hey Chris,

I see you found a solution and playing video on your store now? How did you manage?

//Johan

Topic		Replies	Views
Narrative Theme - Video is not playing in mobile mode Shopify Discussion	0	13	September 14, 2021
Can I play a slideshow video on the mobile version of the Narrative theme? Store Design	1	26	October 13, 2021
How can I enable video play and audio in the Narrative theme slideshow on mobile? Shopify Discussion	2	46	May 20, 2022
Why is my homepage video constantly loading on debut theme? Technical Q&A	161	683	July 4, 2023
How to add my own video to product page (Not youtube video) Shopify Discussion	119	4537	November 24, 2024

Narrative Theme - Video is not playing in mobile mode

Related topics