Hi, We’re using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode. Would appreciate any input on this. TIA

Your store is password protected. Can you share a preview URL?

Hey Chris, I see you found a solution and playing video on your store now? How did you manage? //Johan

I found a solution for this issue, it does require code changes in 3 files. Couple of notes before making these changes: Duplicate or make a copy and save the files you are changing so you always have the original. If you change the screen size from desktop to mobile or visa versa you will notice…

i have the same problem, can someone please help me with that ??

Did you find a fix for auto-play and looping for the video in the narrative theme? I’m trying to get my product videos to auto-play + loop but haven’t found a result.

I posted exact steps and code of how to get a movie working on mobile. I made it as straight forward as I could to fix the issue. You can find the solution here: Solved: Re: Narrative Theme - Video is not playing in mobile mode - Page 4 - Shopify Community

Hmmm that is super interesting that iOS is still not playing the video. I can try and take a look this weekend to see if I can figure out why. Can you tell me what iOS device and browser you tested on so I can see if I can replicate? Thanks

That would be amazing thank you! We tested multiple iOS devices in BrowserStack in chrome, and also tested my personal device an XS max in safari and had no luck with either. The android devices work well in BrowserStack though. Cheers

I took a look to see if I could reproduce the issue and figure out why iOS isn’t working and I honestly have no idea. I tried multiple iOS devices on BrowserStack and I have a test device that is an XS max on OS 13.9 and the video played for me in all these places. I then sent it to my friend who ha…

Ever since I added the line of code into the HTML script, on iPhone when a product is selected “small, medium, large, etc” the video will pop up and autoplay, this is only happening on my iPhone. Doesn’t happen on my desktop, haven’t tested on android. Any idea why this is happening or how to preven…

Narrative Theme - Video is not playing in mobile mode

Shopify Discussion

amelia-nzd July 8, 2021, 3:51am 41

Hi there,

I used the supplied code/instructions you provided. It fixed the issue on android but the video still is not playing on ios. Do you know why this may be?

Thanks!

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Narrative Theme - Video is not playing in mobile mode

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