Hi, We’re using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode. Would appreciate any input on this. TIA

Your store is password protected. Can you share a preview URL?

Hi there, I used the supplied code/instructions you provided. It fixed the issue on android but the video still is not playing on ios. Do you know why this may be? Thanks!

Hmmm that is super interesting that iOS is still not playing the video. I can try and take a look this weekend to see if I can figure out why. Can you tell me what iOS device and browser you tested on so I can see if I can replicate? Thanks

That would be amazing thank you! We tested multiple iOS devices in BrowserStack in chrome, and also tested my personal device an XS max in safari and had no luck with either. The android devices work well in BrowserStack though. Cheers

I took a look to see if I could reproduce the issue and figure out why iOS isn’t working and I honestly have no idea. I tried multiple iOS devices on BrowserStack and I have a test device that is an XS max on OS 13.9 and the video played for me in all these places. I then sent it to my friend who ha…

Ever since I added the line of code into the HTML script, on iPhone when a product is selected “small, medium, large, etc” the video will pop up and autoplay, this is only happening on my iPhone. Doesn’t happen on my desktop, haven’t tested on android. Any idea why this is happening or how to preven…

I figured it out and was able to confirm this fix with my friend who also had the issues with the video not autoplaying on her iphone. We need to set the autoplay and the playsinline on the generated url. Below is the code fix for youtube and vimeo videos. My line number starts at 8032 in the theme…

Anyone looking for the full fix for home page slideshow videos to play on mobile AND the last fix to make sure that the video autoplays on ios devices here is the full code fix: The solution does require code changes in 3 files. Couple of notes before making these changes: Duplicate or make a co…

Appreciate this HellQuake, just curious as this is listed for Home Page, would it also be the same setup to follow for Product Page Video embedding? I’ve embedded a video on my product page recently and when I select a size “small, medium, large, etc.” the video pops up and plays, its an odd issue …

I haven’t played around too much with the product page and looped videos. I think using that code in the description might be the easiest as you won’t have to touch the theme’s actual code. If you want a vimeo video to autoplay, muted and looped here is what you would put in the product page under …

Hellquake, I appreciate this as well as everyone else. I’m not familiar with code. Is there a way you could be added as a collaborator and do this for me? I’ll even send you a few bucks for your troubles. Thanks man!

Narrative Theme - Video is not playing in mobile mode

Shopify Discussion

corp41 August 1, 2021, 7:48pm 52

It worked perfectly for me.

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Narrative Theme - Video is not playing in mobile mode

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