Can someone provide a template or an example of a Payment Policy that I can add to the footer of my site?
Working on getting my Google Merchant Center account unsuspended, and have read that a Payment Policy is needed, not just displaying the payment type icons in the footer.
Thanks so much for your help.
Legal documents should be written by professionals, do not just copy paste or get info from the public. Any mistake you make in your legal documents, means if the client is right, you will end up in court.
Never, simply copy paste legal documents, hire a professional to avoid liability.
Thank you for your feedback.
Just curious what a separate payment policy even looks like as I don’t see one listed on any websites that I’ve seen that have products displaying in shopping ads.
Just Google = ecommerce payment policy
You find enough examples
Hi there
did you manage to get your GMC unsuspended?
am having the same issue
Thnx
Mohamed
Checking a website, Google Merchant Center account, and trust signals is a big task. Most merchants that post this specific question have in most cases not read all policies or have read it partially. Please note that you are required to have read all policies.
Once you have read all policies below, please ask specific questions and we are happy to guide you.
I recommend having a look at the following policies:
Follow the Merchant Center guidelines: https://support.google.com/merchants/answer/6363310
Make sure to read all linked and referenced policies.
Everything mentioned below is referenced in the above documentation. However, these are the second most important policies that you need to comply.
Follow the data feed requirements: https://support.google.com/merchants/answer/7052112
Read all attribute policies
Common issues are not complying with landing page requirements: https://support.google.com/merchants/answer/4752265
Make sure what you sell is allowed: https://support.google.com/merchants/answer/6149970
Check that your checkout complies: https://support.google.com/merchants/answer/9158778
That you have added the below pages and linked in the footer of all pages:
refund page
returns page
delivery/shipping page
payment policy
privacy policy
terms and conditions
disclaimer
Reference: https://support.google.com/merchants/answer/4752265
Make sure you do not sell face mask or PPE
Reference: https://support.google.com/adspolicy/answer/6015406#:~:text=Sensitive%20events
For update info: https://support.google.com/google-ads/answer/9811449
Make sure you do not copy-paste images or text from other sites.
Don’t have multiple websites in the same niche
Make sure you don’t have multiple disapproved websites or accounts, this is called circumventing policy violation.
Reference: https://support.google.com/adspolicy/answer/6020954
You have a track record of order fulfillment, for example, honest reviews.
You can ask Google for specific examples of policy violations. To do so ask here and check the box, I need more info: https://support.google.com/merchants/contact/suspended
Hope this helps.
Thank you Emmanuel
i am one of your customers
i am working hard now to apply the changes that you suggested on the consultant report.
Thank you!
Mohamed
Hello Mohamed, ah great. Yes absolutely, keep on resolving all the recommendations. And ofcourse, any 3rd party opinions to assist you is most valuable.
I recommend when you have implemented all changes, to also ask your question here: https://support.google.com/google-ads/community?hl=en
Unfortunately, Merchant Center Account remains suspended. Have reviewed all policies and do not see anything that would indicate misrepresentation. And Google support has been no help. They will not assist in any way to identify the specific issue. A few weeks ago, Google Support responded with disabling our accounts. But what is very frustrating is that we received two identical form emails, one addressed to me and another one addressed to someone else, mistakenly sent to me, informing us that both our accounts were disabled. Obviously, this demonstrates that Google support is more automatic in their responses and attentiveness in dealing with their customers and offer no personalized assistance.