I am freaking out right now Shopify just charged $41 on my account. I never agreed to a subscription and I don’t know what to do. I need a refund please help me.
Verify if the charge is indeed from Shopify. Sometimes, charges may appear under different names or abbreviations. Look for any confirmation emails or invoices related to this charge.
Hey there @Firedude1920
If you signed up for a free trial at any time, then you may have also chosen a paid plan to continue with the store once the trial was over. You can connect with our live chat support team for assistance in deactivating the store and seeing if you are eligible for a refund. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “contact support” to get started.
If you never opened a trial store or signed up for Shopify services then there is a risk that your card has been compromised. I recommend contacting your bank to report the charge as fraudulent and close the card.
Hello @Firedude1920 ,
This is the HAPO Apps Team. Regarding your issue, I suggest you double-check everything from your paid plan, subscription, to your payment cards to ensure there are no misunderstandings first. If there’s any invalid information, you won’t be able to get a refund.
Once you’ve verified everything and are certain that you haven’t set up anything incorrectly, please contact the Shopify Support Team for assistance. If you’ve followed all of Shopify’s policies and regulations, you should be eligible for a refund. Best of luck!
I am extremely disappointed to discover that my account was charged $114.99 USD for a Syncee AL Dropship subscription that I did not authorize, apply for, or consent to.
I have clear proof that neither I nor anyone acting on my behalf subscribed to this service. While your application was downloaded through Shopify, at no point did I agree to or approve any paid subscription. I was never made aware of subscription fees or hidden clauses, and I never once went live or created a working or functional site or platform.
This debit was therefore unauthorized and has caused me severe financial distress. As a South African, this amount represents a significant portion of my monthly income and is critical for providing food for my family during December. The fact that such a charge was processed without my consent is unacceptable and constitutes a serious breach of trust.
Furthermore, the invoice was issued through Shopify, which means Shopify also bears responsibility for this situation. Their failure to make subscription fees and terms clear has contributed directly to this problem. In my view, both Syncee and Shopify share accountability for this fraudulent activity.
I demand the immediate cancellation of this subscription and a full refund of the $114.99 USD charged. Please confirm in writing that this refund is being processed and that no further unauthorized debits will occur.
I expect urgent action on this matter. Failure to resolve this promptly will leave me with no choice but to escalate the issue through Shopify, my financial institution, and consumer protection authorities.
I actually cried last night over this, Im now I’m awake at 4.30am addressing the issue as I cant sleep. Please sort this out