I have seen many threads on here about this and no valuable responses from Shopify support or devs.
My company operates a call center where we take nearly half of our annual order volume from phone orders. We create orders for these customers from the admin, using draft orders. It is shocking to us that even after so many recommendations and complaints, the only options for payment are “credit card” and “mark as paid” manual payment.
Credit card works great.
Mark as paid is good…but definitely needs some more details included on it like “cash”, “check received - input check number”, and other.
We need to be able to use gift cards through draft orders too. It does not make sense that our call center could sell a gift card through the draft order, but then not be able to redeem through draft orders.
Finally, we need to be able to redeem store credit in the back end admin as well.
These are normal, built-in payment types for POS and online orders now, why not in back end??
Please elevate this on the feature request list if possible.
Jobrien, we are in the same situation with phone and mail-in orders. A large amount of our customers are older people that do not use computers, much less the internet. We have found that it is hit and miss whether a credit card will work as well because most of these customers do not have email or refuse to provide one due to mistrust of the internet as a whole.
I can’t believe your post has been up for a month and no one from the community or Shopify is able to answer your question.
The fact is, Shopify, in all of its infinite wisdom, has made a product that is only partially complete so it can make money off of developers who design apps that may or may not work for your type of business and cost you additional money, while also making money off of the small businesses that keep it relevant.
As far as I’m concerned, the Admin should be able to do EVERYTHING that the frontend and POS can do. After all, it is the ADMIN.
A little frustrated to say the least.
Basically, I would like to break the requirements in the parts:
1.) I know that you don’t have option to mark as paid others but you can create the notes with the check received and input number
3.) We have released a new feature to redeem store credit with the help of AiTrillion. This can be helpful for the store owners like you to create the order using POS and redeem the store credit which is assigned to the customers.
If you want to know more, feel free to let me know, I am always here to help.
This is an incredibly frustrating limitation that has persisted despite numerous complaints and posts about it over many years. I had hope when they added the ability to select an existing discount code instead of just entering it as the discount reason, but no gift card as payment method changes have been made.
We also take many phone orders each year, and have had to develop a workaround for our agents to apply gift cards to orders. After creating the draft order, we copy/paste the Share/Invoice link in an incognito window (to avoid cookies inserting the agent email into the order info) and then apply the gift card and take any remaining payment there just as the customer would if placing the order online. This works, but it should not be necessary for us to take these extra steps to apply a gift card to an order.
