Hello!
What I feel is quite often overlooked in getting more sales is how well people can find information on your store or reach out to you with their questions. Unsatisfied customers are not likely to return to your store, so merchants should do everything they can to help visitors as quickly as possible and ensure they proceed to the checkout.
That’s why I would recommend checking out the HelpCenter App - https://apps.shopify.com/helpcenter , which offers three main features, all essential for better customer service.
- FAQ Builder - easily build well-navigable and slick FAQ page that has collapsible sections and a search bar.
- Helpdesk ticketing system - centralize all your inquiries regardless of the channel (email accounts, Facebook Messenger or a live cha). Have access to customer previous purchase and inquiry history for providing even better customer experience.
- Live chat - set up a live chat on your store within minutes for real-time communication