Need app to change (exchange) product names in OLD orders WITHOUT triggering customer email

Shopify Apps
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1

I sell digital PDF documents (forms) and switched to Shopify about two years ago. I imported hundreds of old orders from my previous platform and also changed the name of some of my products, not realizing the headache it would cause when I began offering free version upgrades.

So I need to find a way to edit these old orders to change the product name either by editing the name directly or making exchanges. But it’s essential that my edits NOT trigger an email to the customer so it doesn’t worry or bother them. I know that Shopify can’t do this and I need an app but I’m having a hard time finding one.

I tried Cleverific but after long discussions with their support staff I learned that their system always sends emails to the customer when the product name is changed or a new product added/exchanged, and there’s no way to prevent it. Even removing the email from the order and also the customer name somehow added it back after editing the order and the email was sent to the customer.

I’ve spent a lot of time looking through Shopify’s order editing and exchange apps but can’t find any that have this feature. I wouldn’t mind an app that allows the customer to change a variant (color, etc) but I don’t really need a customer portal since I don’t allow returns because it’s a digital product. I just need to make product name changes or additions or exchanges to old orders WITHOUT triggering an email to the customer. Do you know any apps that can do this??

2

Hi @LactForms ,

Looks like you’ve taken a look at order editing apps and haven’t found exact requirements.

I develop custom solutions and it is possible to make edits without triggering customer emails.

If you’re using GraphQL when committing the order edits you would set the notifyCustomer argument to false.

https://shopify.dev/docs/api/admin-graphql/2024-10/mutations/orderEditCommit

3

Hi @LactForms

Is your requirement a one-time use or does it require continuous use?

4

Hi, Sam_Cnet,

I’ve looked at some order editing apps but there are so many that I definitely haven’t checked them all out. I did try Cleverific but they don’t have a way to avoid ending the customer email.

I’m not using GraphQL (don’t even know what it is). I’m just using the standard Shopify order system.

I’m a very small business owner without much cash flow so I doubt I can afford to pay for a custom solution but I’m open to hearing more.

5

Hi @Kyle_liu ,

It’s one-time in the sense that I have about a hundred orders to change but after I change them, I won’t need to do it again.

6

Hi @LactForms ,

You can’t disable order edit emails from Shopify. So your only option I see is to re-import the orders with the product titles you already have in shopify.

7

Hello @LactForms ,

The only possible approach is to export, adjust, import orders to Shopify. If that works for you - I can explain in more detail what’s needed.

Best regards,
Anastasia