Dear Shopify support, Its really frustrating how to get in contact with you. nativgold.myshopify is still under development and when I checked in earlier that my free trial ended and bill showed “Payment Failed” And now just few hours later surprised to see that you deducted 312 USD without any c…

Hi Lulu, That is noted. I send a response thru the email you sent. Thank you for your immediate action. I’ll wait for your update then.

Hi! I have the same issue as well. I tried the 90-day free trial and I got charged last month and also this month. Both my accounts were inactive for almost three months because I was busy working and completely forgot about my shopify accounts.. Now I want help on how to get refunded. Thank you so …

Hi, @wengay2900 . Welcome to the thread. The store does need to be cancelled before the trial ends to ensure you are not charged anything, I know it is easy to forget though. Have you cancelled the store now? You will need to do this first before I can take a look at your account. Due to security …

Hi Lulu, Please help to follow-up from your financial department as I’m not receiving any update. Thanks.

Hi, @KayeAlabata . Thank you for reaching back out and I apologise for the delay you are experiencing. I can see that your ticket is still in the relevant department’s queue but as we are experiencing much higher than usual volumes of contact, it will likely take a bit longer before you hear back o…

Same issue here, any help shopify?

Hi shopify! My store charged subscription automatically and it charged me 58 dollars directly from my card without letting me know. I’m a student and i cannot afford to lose this much money. Help me refund my money back. Please!

i need a refund it charge the wrong card pls help

Hi lulu, I started my store but couldnt setup or develope as soon it started, so i actually started like 7 to 10 days into the trial.. After everything setup, i had only one thing left that is Payment gateway but because of many issues and how hard it is to make those changes in my country fast.. i …

Need help how to cancel my subscription and get refunded

Shopify Discussion

KayeAlabata September 17, 2020, 5:41am 12

Hi Lulu,

Please help to follow up with Shopify billing my predicament with my money refund. This has been going for more than 2 weeks now.

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Need help how to cancel my subscription and get refunded

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