Dear Shopify support, Its really frustrating how to get in contact with you. nativgold.myshopify is still under development and when I checked in earlier that my free trial ended and bill showed “Payment Failed” And now just few hours later surprised to see that you deducted 312 USD without any c…

Hi Lulu, Please help to follow-up from your financial department as I’m not receiving any update. Thanks.

Hi, @KayeAlabata . Thank you for reaching back out and I apologise for the delay you are experiencing. I can see that your ticket is still in the relevant department’s queue but as we are experiencing much higher than usual volumes of contact, it will likely take a bit longer before you hear back o…

Hi Lulu, Please help to follow up with Shopify billing my predicament with my money refund. This has been going for more than 2 weeks now.

Same issue here, any help shopify?

Hi shopify! My store charged subscription automatically and it charged me 58 dollars directly from my card without letting me know. I’m a student and i cannot afford to lose this much money. Help me refund my money back. Please!

Hi lulu, I started my store but couldnt setup or develope as soon it started, so i actually started like 7 to 10 days into the trial.. After everything setup, i had only one thing left that is Payment gateway but because of many issues and how hard it is to make those changes in my country fast.. i …

Hello Lulu I am having the same problem here I woke up with a bill of 500$ On my card that I did no authorize it’s been 2 days since the billing cycle and I’m going crazy because 500$ is a lot of money I have bills to pay I was told it was 50$ monthly pls get back at me asap I never authorized the p…

hello lulu, i have the same problem. i dont even have a shop yet and i got charged 19$ for the 4th month. i want to cancel my subscription and get a refund.

hello lulu, i have the same problem. i dont even have a shop published yet and i got charged 19$ for the 4th month. i want to cancel my subscription and get a refund.

Need help how to cancel my subscription and get refunded

Shopify Discussion

TriipTriip August 28, 2021, 12:35am 15

i need a refund it charge the wrong card pls help

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Need help how to cancel my subscription and get refunded

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