Hello Lulu I am having the same problem here I woke up with a bill of 500$ On my card that I did no authorize it’s been 2 days since the billing cycle and I’m going crazy because 500$ is a lot of money I have bills to pay I was told it was 50$ monthly pls get back at me asap I never authorized the payment I have been having a hard time and it’s frustrating I will very much appreciate ur help pls get back at me what my next step should be to revive a refund this was a very big mistake pls get back at me 
Topic summary
Multiple users report unexpected charges from Shopify, primarily for stores still in development or recently cancelled. The main issues include:
Common Problems:
- Automatic billing after free trials end, even for undeveloped stores
- Charges occurring without email confirmation or warning
- Difficulty contacting Shopify support through their help center
- Accidental selection of annual plans instead of monthly subscriptions
Shopify’s Response (via Lulu & other support staff):
- Users must cancel stores before trial periods end to avoid charges
- Refunds may be possible if stores are cancelled within 3 days of billing
- Development status doesn’t affect billing—all active stores are charged after trials
- Users must verify account ownership via email before refund reviews
Cancellation Process:
- Navigate to Settings → Plans and permissions → Close my store
- Support cannot cancel stores directly due to security protocols
Current Status:
- Several users await refund decisions from Shopify’s financial department
- Support acknowledges higher-than-usual contact volumes causing delays
- Per Terms of Service (Section 5.10), refunds aren’t guaranteed but are reviewed case-by-case
- Multiple unresolved cases remain in the thread with users seeking assistance