need help with this as well, please send it to my email tameemmanih@gmail.com because haven’t even made the store live, haven’t even touched it for months and i am billed without warning, not very cool, so if it’s all good i would love some help on getting a refund on this serious issue
Topic summary
Multiple users report unexpected charges from Shopify, primarily for stores still in development or recently cancelled. The main issues include:
Common Problems:
- Automatic billing after free trials end, even for undeveloped stores
- Charges occurring without email confirmation or warning
- Difficulty contacting Shopify support through their help center
- Accidental selection of annual plans instead of monthly subscriptions
Shopify’s Response (via Lulu & other support staff):
- Users must cancel stores before trial periods end to avoid charges
- Refunds may be possible if stores are cancelled within 3 days of billing
- Development status doesn’t affect billing—all active stores are charged after trials
- Users must verify account ownership via email before refund reviews
Cancellation Process:
- Navigate to Settings → Plans and permissions → Close my store
- Support cannot cancel stores directly due to security protocols
Current Status:
- Several users await refund decisions from Shopify’s financial department
- Support acknowledges higher-than-usual contact volumes causing delays
- Per Terms of Service (Section 5.10), refunds aren’t guaranteed but are reviewed case-by-case
- Multiple unresolved cases remain in the thread with users seeking assistance