Hi everyone,
I’m having trouble connecting my custom domain to Shopify. On the Domains page, I keep seeing this message:
Invalid DNS
DNS records are not pointing to Shopify.
Domain is not live.
Shopify says I need to update my DNS like this:
| Type | Name | Current value | Update to |
|---|---|---|---|
| CNAME | www | SHOPS.MYSHOPIFY.COM | shops.myshopify.com |
The strange thing is that my DNS provider automatically converts all record values to uppercase after saving.
So even though I enter shops.myshopify.com, it ends up displayed as SHOPS.MYSHOPIFY.COM.
When I run a DNS check, the record resolves correctly:
www.example.com. 3600 IN CNAME SHOPS.MYSHOPIFY.COM.
(I’ve replaced my real domain with www(dot)example(dot)com here for privacy.)
As I understand it, DNS is case-insensitive, so uppercase or lowercase should mean exactly the same thing.
However, Shopify still shows the “Invalid DNS / Domain not live” message.
Has anyone experienced this before? Does the capitalization actually cause verification to fail, or is it just a cosmetic mismatch on Shopify’s side?
Any insight or confirmation from others who’ve seen this would be really helpful.
Thanks!