Need help reaching a Shopify staff member

Shopify Discussion
1

Hi everyone,

Does anyone here have a direct contact with someone at Shopify or know the best way to reach a real Shopify staff member who can help with account/store review issues?

I’ve already contacted Shopify live chat support many times, but my issue still hasn’t been resolved, and I keep getting the same general response. At this point, I really need someone who can actually look into the situation or point me to the right internal team.

I really want to continue using Shopify, but I’m stuck and don’t know what else to do through the normal support channels.

If anyone has a reliable contact, knows someone at Shopify, or can help connect me with the right person, please let me know. I’d really appreciate it, and I’m willing to offer a reward if someone can help connect me to the right Shopify staff member.

Thank you.

2

Hey @brkuo940213

I’d suggest reaching out to Shopify Support through https://help.shopify.com/en and asking to have your case escalated. Use that exact word, escalate because it flags your ticket for a senior support agent instead of the general team.

You can also try reaching out to Shopify on Twitter/X (@ShopifySupport), they tend to be pretty responsive there especially for unresolved issues.

But if your problem is related to your store setup, theme, configuration, or anything like that, feel free to explain it here. The community can probably help you with that directly without needing to go through Shopify staff

3

@brkuo940213

Due to security concern.. no bady can help you.. you have to connect with shopify support and be patient.. they will definitely solve your problem..