Hello, I am on a basic plan with shopify and was trying to set up my custom domain but it said I have to upgrade my plan?
Hi there, @Nextgenclub .
Are you still experiencing this issue with your domain? Can you confirm for me firstly please that you are on the Shopify Basic plan, and not on the free trial period when this error appeared for example?
The first thing I would like to rule out here is that this is not an issue relating to a browser or device problem. Can you go through each of these steps and see if this works?
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If after this the problem is persisting, then it would be best to reach out to our live support team.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
I hope this helps! Are you in the process of setting up your store at the moment? I’d love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you’d like to improve or change?