Need help setting up UK to USA shipping

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Topic summary

A UK-based merchant is experiencing issues with international shipping to the USA, specifically Florida. Despite configuring shipping settings, customers see no available shipping options at checkout (as shown in an attached screenshot).

Configuration confirmed:

  • Markets activated for USA
  • Carrier-calculated live rates enabled
  • Florida included in US shipping zone
  • Products have accurate weights assigned
  • Store location address verified

Troubleshooting attempted:

  • Verified all shipping zone settings
  • Confirmed product shipping profiles
  • Tested with VPN
  • Checked carrier availability

Current status: The issue persists despite following standard setup procedures and community recommendations. The merchant has confirmed all typical configuration points (shipping zones, rates, product settings, carrier setup) but shipping options still fail to display at checkout for US customers.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I need help with setting up international shipping, I’ve set up rates to be calculate with a shipping agent and have also activated it on markets. However when checking out it appears as below:

Screenshot_3-3-2025_214315_shop.app.jpeg
Screenshot_3-3-2025_214315_shop.app.jpeg1047×558 35.8 KB

2

Hi there @chantic I’m not sure if this would contain the particular answer you are looking out for, but I think you should check out everything mentioned in the reply here and make sure you’ve ticked all the boxes https://community.shopify.com/c/shopify-discussions/selling-from-uk-to-us-already-have-uk-store-help-please/m-p/2636006

3

Hey,

Try the following steps:

  1. Check Shipping Zones: Ensure Florida is included in your U.S. shipping zone. Go to Shopify admin > Settings > Shipping and Delivery, edit your U.S. zone, and make sure Florida is listed.

  2. Define Shipping Rates: Confirm that Florida has shipping rates assigned. If there are no rates, add flat or carrier-calculated rates for Florida.

  3. Carrier Availability: Verify that your carriers (like USPS or UPS) support shipping to Florida and your location address is correct under Settings > Locations.

  4. Product Shipping Settings: Ensure your products are properly marked as physical, with correct weights, and assigned to the correct shipping profile that includes Florida.

4

Hi Florida is included in the USA markets, I also have it set up to calculate live rates. The address is correct too. All my products also have accurate wweight on them for shipping I just can’t seem to make it work. I’ve checked all points 1-4

5

Hi I’ve tried using a VPN iy still doens’t seem to work. I’m not sure a store front page will help usually cusotmers can go onto my page and select USA and it will change the pricing for them.