Need help with payment ID verification?

Payments + Shipping & Fulfilment

Topic summary

A store owner tried to set up a Shopify account in their own name while connecting payouts to their son’s Monzo business account. They were prompted to verify “his” ID and were unsure whether Shopify was validating the bank account holder or the Shopify account owner, and also had trouble reaching support.

Staff clarified that verification documents must match the name listed on the Shopify account so the review can succeed. They advised contacting support for an authenticated review.

Support access steps:

  • Go to the Help Center link
  • In the virtual assistant, type “Contact Support”
  • Log into the shop when prompted
  • Select chat with an advisor

Outcome: The original poster later confirmed the issue is resolved (no details shared). The thread is effectively closed with no outstanding questions.

Summarized with AI on January 1. AI used: gpt-5.
1

i’m trying to set up a shopify account for my son in my name but connecting it to his monzo business account as he wants to start a small business but i dont want to use my own bank account as it will affect my taxes - however when i go to the payments section it says i need to verify his ID, is this because its asking to verify the bank account i’ve connected or is it trying to verify my identity as the shopify account holder and its just confused ? ive tried making a support ticket on the matter but it said shopify can’t be reached. Thanks

2

Hi @FeelCoZee ,

Thanks for reaching out to the Community! I’d be happy to provide some assistance with this request, to ensure it gets resolved.

If you’re being asked to provide documents for verification purposes, you will want to ensure it matches the name listed on the account. This will allow us to successfully review those details and advise on how to proceed. If you’re still unsure on how to proceed, you can connect with us directly. Our support team will be able to get you authenticated and take a closer look.

To connect, you can:

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual assistance chat box, type ‘Contact Support’
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor

Please let me know if you have any other questions.

3

I appreciate u reaching out but I’ve already sorted out the problem, thanks for your time