Hi @FeelCoZee ,
Thanks for reaching out to the Community! I’d be happy to provide some assistance with this request, to ensure it gets resolved.
If you’re being asked to provide documents for verification purposes, you will want to ensure it matches the name listed on the account. This will allow us to successfully review those details and advise on how to proceed. If you’re still unsure on how to proceed, you can connect with us directly. Our support team will be able to get you authenticated and take a closer look.
To connect, you can:
- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type ‘Contact Support’
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor
Please let me know if you have any other questions.