Need help with private messages on Shopify Community

Shopify Discussion
,

Topic summary

Users are encountering a restrictive limit on private messages within the Shopify Community platform. The error message states: “You have reached the limit for number of private messages that you can send for now. Please try again later.”

Key Issues:

  • PageFly (a Shopify app developer) reports receiving this error for weeks despite needing to respond to community members reaching out for support
  • One user was blocked after sending just their second message in months—a response sent 25 hours after their first message
  • Another user reports being limited after only 3 messages

Current Status:

  • The issue has persisted for at least 2 years (based on follow-up comments)
  • Users suspect this may be a bug rather than intentional rate limiting, given the extremely low thresholds
  • One suggestion was to contact Shopify Partner support, though no resolution has been confirmed
  • The discussion remains unresolved with no official response or workaround provided
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello Community, We are PageFly - a Free Shopify Landing Page Builder.
We are sharing knowledge on community and so many users reach to us through private messages. However, we have run into this error message for couple weeks which is “You have reached the limit for number of private messages that you can send for now. Please try again later” Like in this image.

PageFly_0-1656584767802.png
PageFly_0-1656584767802.png751×105 20 KB

Have anyone been through this before and how can you solve this?
Thank you and hope to solve this soon!

3 Likes
2

I got this message as well when I tried to respond to a private message. And I’m not even messaging a lot.
I responded once yesterday, which was my first message since January! And now when I tried to respond for the second time to the same person, 25 hours later, I get the message.
Seems a bit excessive to me. Too excessive. So excessive that I might think this to be a bug.

3 Likes
3

Hi im looking to start up dropshiping and I have no idea how to do it I know what I’d like to sell could you help me with my shop

4

What about trying not to be so successful? :sweat_smile:

Kidding aside, have you tried the Partner’s support?

5

2 years later, its still a thing. I can’t message someone after 3 messages…