Need help with Shopify ID verification

Technical Q&A
1

I’m having trouble completing the ID verification on my Shopify account. The ID verification process keeps failing, and I’m not sure what else to do.

Someone told me to email support to ask for a manual review or override, which I’m doing, but I also wanted to ask here in case anyone has dealt with this before.

Has anyone had this issue and gotten it resolved?
What steps did you take?
Was there a specific support team or process that helped speed things up?

I’d really appreciate any advice or guidance. Thanks in advance.

2

Hi @Steve69

For ID verification issues, this isn’t something we can fix from our end—only Shopify Support can handle it.

The best way forward is to contact Shopify Support directly through their official channels. I recommend going to the Shopify Help Center, as their team can review your case and escalate it if needed.

https://help.shopify.com/en/

When you reach out, let them know that the automatic verification is failing and ask them to proceed with a manual review.

Thank You