Need Help with Shopify Payments Verification: ShipBob Contracts Required?

Payments + Shipping & Fulfilment
1

Hey there fellow Shopify entrepreneurs!

I’m reaching out to the community for some advice and insights regarding Shopify Payments verification while using ShipBob as a third-party logistics provider (3PL).

I’ve recently encountered some challenges in getting my Shopify Payments account verified due to Shopify’s requirement for documentation of my operations with ShipBob. Despite explaining that ShipBob operates on terms of service rather than formal contracts, Shopify support continues to request documentation that does not exist.

I know I’m not alone in this, so I’m turning to the collective wisdom of the community. For those of you who have successfully navigated this process:

How did you provide evidence of your operations with ShipBob to satisfy Shopify Payments verification requirements?
Did you encounter similar requests for non-existent contracts with ShipBob, and if so, how did you address them?
Are there any tips or best practices you can share for ensuring a smooth Shopify Payments verification process while using ShipBob as your 3PL?
Your insights and experiences would be incredibly valuable as I work to resolve this issue and get my Shopify Payments account up and running smoothly.

Thank you in advance for your help and support! Let’s empower each other to succeed in our e-commerce journey. :flexed_biceps: :sparkles:

Feel free to drop your tips, experiences, or any questions below! :memo: :backhand_index_pointing_down:

2

I don’t think Shopify Payments would have anything to do with your shipping provider. When you set up Shopify Payments, you should be using your own business details - not your shipping provider’s - for filling out the fields that Shopify requires. You’d put in your own name, address, etc. – rather than trying to use ShipBob’s details.

Maybe I’m missing something here, but it sounds like you tried using another business’s credentials, instead of your own?

3

First of all thank you for your reply

secondly, It is the other wasy around actually

Let me explain in details

I did not even apply for shopify payments
I open a ticket asking about the requirments

and then the verification team contacted me that they will need my EIN number

I told them I was still in the process of creating my company

they pressured to get it, once I got it I sent it to them, then they said that is not enough and now they need to get the IRS letter, so I sent that too to them

all of that seems normal, the next part is the strange part

They sent me that all of that is not enough and they need to see a copy of the contract between me and my 3PL

So I told them that I did not sign a contract with my 3PL which is shipbob, and they replied that I must send a copy of the contract, so I contacted Shipbob support twice asking about a contract and I got the same answer from Shipbob which was:

“I want to assure you that, besides the terms of service that have already been provided, we do not have any additional documents about the matter in question.”

So I sent that to Shopify and they replied that they have contracts between other sellers and shipbob and that I must get a copy of a contract

I explained 3 times, That they work with Terms of service just like shopify and when I asked them Do you have a contract between me and you (Shopify) or you work using terms of service, they sent an email that I failed to verify my business and I am banned and can apply again in 6 month

btw all the communication was with shopify support agent named Dave

which till today he still insist that I should send to him the document and refusing to uplift that ban

4

I would recommend double-checking that the person you’re emailing with is sending from an @Shopify_77 .com email address, and is actually an employee of Shopify.

This doesn’t sound right to me. If you haven’t finished building the store yet (ie. it’s not launched), and you haven’t tried to activate Shopify payments yet, then you shouldn’t need to be sending anyone anything.

Maybe I’m misunderstanding something, because in your first post, you said that you were trying to verify your identity for Shopify Payments, which would imply that you already had a store launched and were trying to setup and use Shopify Payments. If you haven’t even signed up for Shopify Payments yet (ie. clicked the “activate” button within the payments settings in your Shopify admin), then there wouldn’t be anything to verify.

Anyways, I don’t think that I - personally - can help you with any of this. This would be something that you would need to work out with Shopify’s support team (no one here on the forums will be able to assist).

I wish you the best of luck! :slightly_smiling_face:

5

Hey

How did you end up solving this? Would be of great help.

Thanks