Hello,
I’m really sorry that you have such experience. I want to add few comments from the author’s team:
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Authors can’t remove/delete bad reviews. There is no such functionality on ThemeForest.
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Your review may be deleted if it violates Envato Policy - https://help.market.envato.com/hc/en-us/articles/207651633-Rating-or-Review-Removal-Policy-
We will remove ratings and reviews that:
- are not directly related to the item or support services provided for that item by the author.
“Item” here refers to all aspects of the item including, but not limited to, its perceived value, listing, documentation, etc.
”Support services provided” includes any support given, even if the item was sold as “unsupported”, the services were provided outside a valid support period, or the services were above and beyond those set out in the Item Support Policy. - are about item support for items that are not supported.
- are abusive, obscene, defamatory, threatening or discriminatory.
- are hateful or offensive based on race, ethnicity, national origin, religion, gender or sexual orientation.
- violate another person or entity’s privacy rights (such as publishing their name, address or other identifying information without their permission).
- aim to force a user to do something they aren’t obligated to do, such as force an author to provide support where an item was sold as unsupported or where the customer’s support has expired.
- are posted or updated more than 12 months from the date of purchase, unless the customer has an active item support entitlement (effective from 18/07/2019).
- are used as a means to make a support request. Support requests must be made via the method specified by the author.
Usually customer’s are manipulating bad bad reviews to receive refund, get support that is out of the measures regular support package (requiring personal customization etc.).
In any case our 444 good reviews can’t be fake.
Wish everybody good luck!