Currently have gift card with a QR Code on it which goes to a random page which I have attached (Image 2). I would like to know how to take it permanently off the gift card as I am an ecommerce business only and don’t require it. Or, if I could perhaps change it so it redirects to my home page. Any advice is appreciated. Thankyou.
Topic summary
Issue: The QR code on the “View gift card” page links to a random/broken page. The merchant wants it removed permanently or to redirect to the homepage.
Clarification: This is not the gift card notification email. It’s the theme’s gift card template page.
Guidance provided: In the theme code (Sections > main-gift-card.liquid, around line 47), temporarily hide the QR block by wrapping it with Liquid comment tags: {% comment %} … {% endcomment %}. The QR should normally point to the store; a broken link suggests a theme bug. For a permanent fix, contact the theme developer or appropriate support.
Theme context: The store uses the paid Symmetry theme (Clean Canvas). Recommendation was to contact Clean Canvas support for a fix.
Latest update: Theme support and Shopify support redirected the merchant back and forth without resolving the issue. The merchant will proceed with the temporary hide workaround.
Status: Unresolved root cause; temporary suppression in place. No confirmed method to redirect the QR to the homepage. Screenshots of the QR and its destination were provided.
Hi @BlissLiving
Thank you for the screenshot showing the QR code you wish to remove. From the image it looks like this should be the Gift Card notification email that is sent to customers, is that correct?
If you are not using a third party app to generate your gift cards for you, you can edit this notification in your admin under Settings > Notifications > Gift card issued. I recommend copying and pasting the original notification template into a notepad file on your computer before making changes. You will also see the option to revert the template to default when you go to edit it, you can use this to remove any customizations made.
If you need help with this, I recommend trying out a free AI tool like ChatGPT or reaching out to our authenticated support and requesting assistance from our theme support team.
Hi Shay, The image isn’t the gift card notification, it is actually the template once you click on “view gift card”. And I don’t know where to access this in shopify so that I can delete the QR Code. Any other advice would be really appreciated. Thankyou.
Ah got it! Thank you for confirming that, I can see on my end now what page that is referring to. The Gift Card template page in the theme file.
The QR code should absolutely be pointing to your store and not a broken link, and if it is broken that points to an issue within the theme file itself. Could you please let me know what theme file you are using on your store? While I may not be able to correct the QR code without theme access, I can probably provide a solution that will hide the QR code until you can get this resolved.
If it is a free Shopify theme then our theme dev can help resolve the QR code issue. If it is a third party theme, then I can help you find the correct contact details to get assistance with that as well.
Hello Shay. It is a paid theme called Symmetry. Thankyou. Lesley
Thank you Lesley, appreciate that information. You should be able to find the QR code line in your theme code under Sections > main-gift-card.liquid around line 47.
It should look like:
To temporarily hide the QR code section on the Gift Card page, please add this code before:
{ % comment % }
And after:
{ % endcomment % }
The QR code should be generated automatically based on precreated rules inside the theme code, so we don’t want to mess with those. This could potentially be a bug or conflict in your theme file so I recommend you next reach out to Symmetry support for additional help with this: Clean Canvas Support.
Hello Shay, Contacted Symmetry Support (Clean Canvas) and they couldn’t help, they redirected me back to Shopify and they couldn’t help, and they then redirected me back to Clean Canvas!!! So very frustrating. Thankyou for your help though; much appreciated. I will add in your code before and after the QR Code info in the code. Thanks again. Lesley
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