I need someone from shopify support to contact me regarding a chargeback that was decided in the customer’s favor incorrectly causing a double refund. There is no option to appeal the decision that I was given which is my right to do so I need to have this done. We provided ample evidence of the ref…

Hi @Sunburst , Hyde here from Shopify. I completely empathize with your frustration at losing out a chargeback despite providing ample evidence that it was an unfounded claim from the customer. It is always disappointing to be the victim of such a fraudulent claim. Shopify is not involved in the …

Hi @Andrew_8 , This is not entirely true. As the payment processor, Shopify deals with a bank on the merchant side of the chargeback. As such, a resolved chargeback can be appealed in cases, such as this, where the resolution was wrong. It is part of the process and one which Shopify does not pr…

Hi Jason, Have you gotten any further answers regarding the wrongfully awarded chargeback? I just had the same situation. A customer bought a product for $569.00, never returned it, I proved it and they sided with the customer. Now I want to appeal it but I have no idea how.

No, I never received any useful answer on this. Just the response above saying they can’t do anything about it basically.

We had the same problem and the fraud app has nothing to do with this. For someone who has its own platform built , they will be able to discuss with the credit card company. In this case, it is shopify and they will not get involved. We had a ridiculous chargeback that should not have happened and …

Correct. We have fraud services as well through clear sale. That only covers chargeback cases directly related to fraudulent transactions. Regardless, I am not sure if Shopify sends the correct information when responding or performs the correct actions. I did talk to someone at the customers ba…

I just had this same thing happen to me today. The bank double dipped and took twice the amount of the order total and Shopify said they have no control of this but yet they allow it to happen on their platform. This is actually robbery and a class action lawsuit should be filed.

I would contact the customer and tell them I will report them to the credit card company if they do not return cash or items and I WOULD contact the credit card company Because the problem is that Shopify from what I understand does not provide our answers or proofs we give when a chargeback occurs…

Shopify no longers answers through e-mail If they do, when did it start again ?? Because you have to go online , and pick a choice that will bring to pages and pages to read that are of no interest to you. They hope you will give up by doing this But if you try them all, takes a while I admit, th…

Need shopify support to contact me regarding chargeback incorrectly granted to customer

Payments + Shipping & Fulfilment

balsld33 August 22, 2021, 7:00pm 8

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Need shopify support to contact me regarding chargeback incorrectly granted to customer

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