I keep getting the error “You need to add a gtin or mpn” but I have already added our mpn/sku for all of the products. Does anyone know how to fix this?
I also am getting the error “barcode isn’t valid” but I am not using barcode’s, I am using mpn’s.
Be great if anyone also had these issues and know how to fix.
Thank you!
Hi,** @CocoNene1 **.
If you’re seeing that error message on your end, it is most likely because the custom product attribute hasn’t been filled out in the bulk editor of the Google Channel. This must be filled out in order for the any product identifiers, such as GTIN or MPN, to send to your Google Merchant Center Account (GMCA).
To check if your custom product attribute has been filled out, you can follow the instructions below:
If any of your products is marked as True under the Custom product heading, any barcode, MPN or GTIN information will not send to Google. You can confirm if a product identifier is valid by using this tool. If a product information cannot be found within that site, you should speak to whoever provided you with the barcodes or MPN numbers, to ensure that they are valid.
Once you’ve edited the custom product attribute within your Google sales channel, the products will automatically resync with Google. Please note that you’ll need to allow up to 24 hours for the information to be sent.
If your custom product attributes have already been filled out, but is still not synced over from Shopify over to your GMCA, you can reach out to our Support Team so that we can take a closer look at this on our end.
While we’re not able to provide account-specific support via the Shopify Community Forums at this time, you can visit our Help Centre here, then type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our Support Advisor team can assist in taking a look at your account, and if required they can also escalate the matters to our dedicated Google team internally.
How to do this in bulk?
Hi, @Goberlo .
You can edit the Google fields information of your products through the Bulk editor within the Google sales channel. Under Product listings > Product status, click on the Manage availability button. This will take you to the Google fields bulk editor, where you can edit in bulk. Take a look at our help guide here for some shortcuts to help with your bulk editing.
How many products are you looking to bulk edit the Google fields of?
The Bulk editor has a limit of editing up to 100 products and variants in total at a time. So if you have a lot more products than this, you can take a look at using a third-party app, such as the ones I listed below, to help:
Hi @Kimi_2 ,
Thanks for that detailed explanation. I still have a question though (as I get a bit lost in translation as English is not my native language…).
I try to connect to Google Shopping with my Shopify catalog. I sell photo poster prints and other custom made products. So I don’t have ay barcodes, other product numbers or limited supply (SKU) of anything).
Could I best fill in ‘true’ or ‘false’ at the custom product area to get Google to accept the content of my shop? And will Google accept that?
Hope you can clarify things.
Thanks mate.
Jop
No worries at all, @JHP_photo !
If you sell custom products you’ll need to set the product’s Custom product attribute to True using the Google bulk editor. Doing this will let Google know that the product does not have a barcode.
Google will then take a look at the product on their end. The decision on whether the product is approved ultimately lies with Google – so if they come to the conclusion that they have seen instances of the product before, they will disapprove the product and ask you to enter a barcode.
Thanks for getting back with me @Kimi_2
Do you think that’s the quickest way to get things approved? What I did now is change some ‘feed rules’ in Google Merchant. But now my shop is visible in Google Shopping but still ‘pending’ in the Google app in Shopify (photo).
This is what I did with Google Merchant. Is it smart or will it turn against me…
We recommend that you go through our guide here to make sure that you’re adding the required product data to your Google sales channel. But in terms of the time it takes to get your products approved, this depends entirely on Google but will typically take 3 to 5 business days. If for whatever reason the products on your Google sales channel still show as Pending after a week, then you can contact our live support team so that we can take a closer look at your account from our end.
You can reach out to our support team via our help centre here. Once you’ve logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the ‘Get Support’ heading at the very bottom of the page, and you can click ‘Continue’ to start a support request. From there, our support team can assist with your query further.
I really need help resolving these issues with my products not all publishing to Google. Some of the resolutions That I found, and you supplied work but the same scenario with another product they don’t. I need help. Is there a way that we can have a zoom meeting and share screens?
Thanks,
Renee
Hi, @CocoNene1 .
If you’re still having issues with syncing your products to Google, you can get in touch with our live support team so that we can investigate this matter further from our end.
We aren’t able to provide account-specific support via the Community Forums at this stage, but you can reach out to our support team via our help centre here.
Thanks @Kimi_2 ,
I think I need to get back to basic and remove all adjustments made in Google Merchant, and first setup the sales channel properly inside the Google app in Shopify.
