need you feedback for Customer support app for shopify?

Hi everyone, I have working on a App to help automate 80 - 90% of customer support with AI in more effective way,

After talking to some of the shopify store owner I realize that most of user query consist of order status /tracking, product related query and refund.

I just want to know is there anything I am missing. will be great help if you can provide some insight from your past experience.

I am planning a solution something

like the provide video, if you have any thought on it do let me know