Netwrok error issue

Technical Q&A

Topic summary

A user is experiencing a java.net.SocketException: Network is unreachable error preventing item synchronization between their GOFRUGAL POS software and Shopify for the past two days.

Suggested diagnosis:

  • The error typically indicates a networking connectivity issue
  • Possible causes include:
    • POS machine not connected to WiFi/4G/5G
    • Machine running POS software lacks network access

Recommended next steps:

  • Contact GOFRUGAL (the POS software provider) directly for support
  • Provide additional diagnostic information if seeking further troubleshooting help

The issue remains unresolved and requires either more technical details or vendor assistance.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

java.net.SocketException:Network is unreachable error

We have itegrated with the POS Software called GOFRUGAL. unfortunatly since 2 days Items are not sync with Shopify and getting the above erro. Its like Time out. Could you please help us on this

2

Hi @Yuni123 ,

This error usually means there is a networking problem, for example, your POS machine doesn’t connect to your Wifi or 4G/5G or your machine your POS software runs on doesn’t have access to the network. Networking problem is hard to debug. I could try to help if you could provide more information. Otherwise, I would suggest you to talk to your POS Software provider directly.