Hello, I placed and order with Storyjewellery in December. I never received it. They went back and forth in email insisting they sent it, even sent a tracking number that never worked. They then promised a partial refund. I would have been happy with that, but of course it never came. They kept insisting they
Topic summary
A customer ordered from Storyjewellery in December but never received the item. The store initially claimed they shipped it and provided a tracking number, though the package never arrived. The store then promised a partial refund, but the tracking number didn’t work.
Suggested Resolution:
- Another user recommended reporting the issue through Shopify’s official reporting system at help.shopify.com/en/legal/report-an-issue
Status: The issue remains unresolved, with the customer still awaiting either their order or a refund.