I’ve spent an hour now trying to cancel Shopify and nothing works. Tried on phone, computer, iPad and leads to a dead end. No customer support or chat features will resolve this. I had to shut down my credit card.
Hello @Js672152
You can actually consider cancelling Shopify Plan by accessing Settings-Plan and select cancel Plan to end the current subscription on Shopify end.
If still not working, you can contact Shopify Support and get in touch with Shopify advisor via Live Chat directly. Thank you!