New Account Error

Shopify Discussion

Topic summary

A wholesale website with password protection is experiencing account creation issues. When customers attempt to create new accounts, they receive an error message stating the system cannot process their submission at this time.

Troubleshooting attempts made:

  • Tested across different browsers
  • Updated the theme following Shopify Support suggestions

The error message appears garbled or reversed in the original post, suggesting potential encoding or display issues. One participant recommends contacting Shopify’s support team directly to identify the root cause and obtain a solution. The issue remains unresolved.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Hi - We are having trouble with our password protected wholesale website. Customers trying to create new accounts get this message:

x

Create account

  • Sorry, we could not process your submission at this time. Please try again later.

We have tried different browsers and also updated the theme per Shopify Support suggestions. This has not worked

2

Have you contacted the support team from Shopify? They may get back to you soon with the reason for this problem and provide a solution.