Contacting support does no good–they told me there has been no change.
Topic summary
Issue: A recent change moved single-order shipping label creation from the order page to a separate, bulk label workflow (a batch-processing page), adding more clicks and removing the one-page overview. Merchants reported confusion, loss of item dropdowns, inability to quickly search/select box sizes, misoriented PDFs, missing customer info on labels, and 4x6 (standard thermal) labels not recognized.
Impact and reactions: Many complained that support denied a change or only forwarded feedback. Several switched or considered switching to third‑party tools (e.g., ShipStation, Shippo; one suggested Starshipit) and urged others to contact Shopify.
Update/resolution: Shopify reverted to the previous single-label workflow. Multiple merchants confirmed the rollback and expressed relief.
Packing slip follow‑up: One merchant saw “generating packing slip” hang and download prompts. Staff suggested retrying in a new window/device and contacting support if unresolved. The merchant later confirmed the issue was caused by a Chrome update, not Shopify, and printing works.
Current status: Primary concern (label workflow) addressed via rollback. Some feature requests remain (option to choose old/new views, faster single-label flow). Discussion largely resolved but monitoring continues.