Why this chat in admin?
Topic summary
A user discovered an unexpected chat widget appearing across all pages in their Shopify admin panel. The widget’s appearance raised concerns as it resembles adware and wasn’t intentionally installed.
Key observations:
- The chat appears on every admin page, not just the storefront
- One commenter suggests it may be from a recently installed app rather than a native Shopify feature
- The widget appears similar to Tawk.to, a free chat service
Proposed solutions:
- Inspect page code to identify the chat source (looking for “Tawk” references)
- Review recently installed apps that might have added this functionality
- Contact support through the chat itself to determine its origin
- One user offered to help remove it via store URL and collaborator access
Status: The issue remains unresolved, with the community trying to identify whether this is an unwanted app integration or a legitimate but unexpected feature.
Hey @RunnsSommen could you please explain it. I can see there is chat in ScreenShot. If you see in the admin then probably it’s chat support from any shopify store that you installed.
Its on all pages in shopify, guess its a new feature.
So do you feeling frustrated with this feature? If yes I can help to remove it.
Its feels stupid and looks like adware.
In order to remove this would you prefer to share store URL and collab code in the p/m.
Thanks
HI @RunnsSommen
I think that is not Shopify feature and that is only on your store. But it is very strange to be available to very admin page. I can understand if it is chat fr some app you may use but not for all admin pages,that part is strange. Have you installed some app recently?
Also that looks like tawk.to chat that is free and easy to setup by anyone. So maybe you can inspect page code and see some reference to “Tawk”.
And simplest way is to ask in that chat directly 
Interested to see what is going on.