New Collection Filters not working on /collection/all page

Shopify Discussion

Topic summary

Filters stopped appearing on the /collections/all page while still working on specific collections; the collection.filters object returned empty only on “all.” No theme or settings changes were made.

Troubleshooting done: cache/cookies cleared and a fresh Dawn theme installed—no fix. Shopify staff advised escalating through the Help Center for account-level investigation (video guide shared), as Community can’t access stores directly.

Probable cause raised: Shopify docs state storefront filters are hidden when a collection has over 1,000 products. The store has 6,000+ products, and others on Dawn/Plus reported the same limitation and frustration.

Conflicting update: a participant later observed filters visible on the same site’s /collections/all with 11,000+ products, suggesting the limit may have been lifted or a workaround applied. Another user created a custom “all” collection to show filters but still hit a cap around 2,000 products.

Status: Unresolved in-thread. No confirmed fix from the original poster. Open questions: the current product-count limit for filters on /collections/all, whether Shopify changed the limit, and what specific workaround (if any) enables filters beyond the documented threshold.

Summarized with AI on January 19. AI used: gpt-5.
15

Surprised that the Shopify Staff was not able to help you, because the Shopify documentation is very clear:

If your product collection contains over 1000 products, then filters are hidden.
(see: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/storefront-filters)

I ran into a similar problem, (and that how I found this help page) and it looks like this new filter option in OS 2.0 is only for mini shops.
Unfortunately that means we still need Shopify Apps or custom coding if your shop has more than a 1,000 products that can appear on a collection page.

2 Likes