Hello, I am not receiving email notifications for new orders from my website. The test notifications are not working either. I have no idea why? Can anyone help please?

Just confirming you added your address to the recipient for new order notifications, right? https://help.shopify.com/en/manual/sell-online/notifications/order-notifications#add-a-recipient-for-new-order-notifications If so, have you checked on your spam folder?

Hello, Yes I have done both these things and tested multiple email addresses :frowning:

then I would try this: Speak with your email provider and have them whitelist smtp@shopify.com and mailer@shopify.com . If that doesn’t help I would suggest you to get in touch with the Shopify support at support@shopify.com .

Hi Shopify Expert @gseilei . I have the exact same problem as @HeatThatStore . My ‘New Order’ confirmation emails are nowhere to be found. I receive mobile notifications from the app but no emails. My email address is in the list of notification recipients, I have checked my spam folder and also do…

Can you tell me how you resolved this issue? I am having the same problem, suddenly, out of nowhere…

I am also having this issue. My email is a custom domain I purchased via Shopify. I suddenly stopped receiving order notification emails 3 days ago. I also had emails sent to customers through shopify where I BCC’d myself on and never got them. I added my personal gmail address and that address rec…

I am also having this issue with Gmail

I am also having the same issue. Shopify shows Order Confirmations as sent, but customers are not receiving them. Is there any update to this issue?

I haven’t gotten a new order notification since early Feb. I usually get other notifications, like invoices sent to customers and bcc’ed to myself. But no new order notifications. Looking for an update on this issue.

New order email confirmation not coming through

Technical Q&A

undercollar February 7, 2021, 2:33pm 7

I am having the same problem, is there a solution? It was working fine, and now it’s not.

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New order email confirmation not coming through

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