New order shop owner notification email not showing contact information

Shopify Discussion
1

Hi - The problem in a nutshell:

  1. the shop owner wants all contact and order information included in the notification email - phone, email address, notes, custom product details- everything.

  2. I thought I had added it all into the template on Notifications >Shop Order Notifications > Template. Code included below.

  3. None of this information appears on emails from real orders.

  4. When I use “send test notification” these areas popular with fake contact info correctly.

What am I doing wrong? Some orders are for delivery and some are for store pick up. But all require at least a phone or email and even that isn’t showing up. Help? Thanks!

---- Template—

{% capture email_title %}
Security check
{% endcapture %}

{{ email_title }} .button__cell { background: {{ shop.email_accent_color }}; } a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; } @media print{ body { color: black !important; }

.subtitle-lines,
.subtotal-line__title,
.subtotal-line__value {
padding: 0 !important;
margin: 0 !important;
}

.subtotal-table {
margin: 0 !important;
}
}

{% if fulfillment_aborted %}
Critical Alert Order was not fulfilled automatically High risk of fraud detected. Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent.
{% endif %} {% if has_high_risks? %}
Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent.
{% endif %}
{% assign current_date = date | date: "%b %d" %} {% assign current_time = date | date: "%l:%M %P" %} {% if customer.name %} {{ customer.name }} placed order {{ name }} on {{ current_date }} at {{ current_time | strip }}. {% else %} Someone placed order {{ name }} on {{ current_date }} at {{ current_time | strip }}. {% endif %}
View order

Order summary



{% for line in subtotal_line_items %} {% endfor %}
{% if line.image %} {% endif %} {% if line.quantity < line.quantity %} {% capture line_display %} {{ line.quantity }} of {{ line.quantity }} {% endcapture %} {% else %} {% assign line_display = line.quantity %} {% endif %} {% if line.product.title == blank %} {{ line.title }}
{% else %} {{ line.product.title }} {% endif %}

{% if line.quantity %}
{% if line.original_line_price != line.final_line_price %}
{{ line.original_price | money }}
{% endif %}
{{ line.final_price | money }} × {{ line.quantity }}

{% endif %}

{% if line.variant.title != ‘Default Title’ %}
{{ line.variant.title }}

{% if line.sku != blank %}
•
{% endif %}
{% endif %}

{% if line.product.metafields.custom_fields.details!=blank %}
{{product_form_id}}
{%endif%}

{% if line.sku != blank %}
SKU: {{ line.sku }}
{% endif %}

{% if line.selling_plan_allocation != nil %}

{{ line.selling_plan_allocation.selling_plan.name }}

{% endif %}

{% if line.final_line_price > 0 %} {{ line.final_line_price | money }} {% else %} Free {% endif %}

{% assign discount_value = 0 %}
{% for discount_application in discount_applications %}
{% if discount_application.target_selection == ‘all’ %}
{% assign discount_value = discount_application.total_allocated_amount %}
{% endif %}
{% endfor %}

{% for discount_application in discount_applications %}
{% if discount_application.target_selection == ‘all’ %}
{% capture discount_title %}
{% if discount_application.title %}
{{ discount_application.title | upcase }}
{% else %}
Discount
{% endif %}
{% endcapture %}

{% endif %}
{% endfor %}

{% if delivery_method == ‘pick-up’ %}

{% else %}

{% endif %}

{% for tax_line in tax_lines %}

{% endfor %}

{% if titleBold %} Subtotal {% else %} Subtotal {% endif %}

{% if valueBold %} {{ subtotal_price | plus: discount_value | money }} {% else %} {{ subtotal_price | plus: discount_value | money }} {% endif %}

{% if titleBold %} Discount {% else %} Discount {% endif %} {% if discount_title.size > 0 %}({{ discount_title | strip }}){% endif %}

{% if valueBold %} -{{ discount_application.total_allocated_amount | money }} {% else %} -{{ discount_application.total_allocated_amount | money }} {% endif %}

{% if titleBold %} Pickup {% else %} Pickup {% endif %}

{% if valueBold %} {{ shipping_price | money }} {% else %} {{ shipping_price | money }} {% endif %}

{% if titleBold %} Shipping {% else %} Shipping {% endif %} {% if shipping_method.title.size > 0 %}({{ shipping_method.title }}){% endif %}

{% if valueBold %} {{ shipping_price | money }} {% else %} {{ shipping_price | money }} {% endif %}

{% if titleBold %} Tax {% else %} Tax {% endif %} {% if tax_line.title.size > 0 %}({{ tax_line.title }} {{ tax_line.rate | times: 100 }}%){% endif %}

{% if valueBold %} {{ tax_line.price | money }} {% else %} {{ tax_line.price | money }} {% endif %}

{% if titleBold %} Total {% else %} Total {% endif %}

{% if valueBold %} {{ total_price | money_with_currency }} {% else %} {{ total_price | money_with_currency }} {% endif %}

{% if gateway %}

Payment processing method

{{ gateway }}
{% endif %} {% if requires_shipping and shipping_address %} {% if shipping_methods.first %}
Delivery method
{% for shipping_method in shipping_methods %}

{{ shipping_method.title }}

{% endfor %}
{% endif %}
Order Information

{{ delivery_instructions }} {{ note }}

{{ email }}

{{ shipping_address.phone }}

{{ shipping_address.name }}

{{ shipping_address.street }}

{{ shipping_address.city }},
{{ shipping_address.province }}
{{ shipping_address.zip }}

{{ delivery_address.phone }}
{% endif %}

Shopify

© Shopify | 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8