New OTP Log in Page Customisation

Shopify Plus
,

Topic summary

Topic: Customizing Shopify Plus OTP (one-time passcode) login page text for a B2C site.

  • Context: The site switched to OTP login. Customers are confused by “Log in” messaging when they haven’t created an account. The request is to change UI text from “Log in” to “Welcome XX” and from “send you a log in code” to “send you an access code.” Images provided illustrate current vs. desired wording.

  • Current capability: A reply confirms this text is not customizable at present.

  • Potential roadmap: The original poster reports Shopify support suggested this functionality may arrive around December to improve B2C UI, but no official confirmation or details were provided.

  • Outcome/Status: No immediate solution. Customization is currently unsupported; users may need to wait for a possible future update. Discussion remains open without a definitive resolution.

Summarized with AI on December 19. AI used: gpt-5.
1

Hello,

Due to some ongoing work, we have had to change the log in method to the new OTP version for our B2C website. However, we are getting some concerns and questions from customers that “they haven’t created an account yet so why does it say log in?”

To put it simply, we want to make it more generic to stop customers from getting confused by changing the text from “Log in” to “Welcome XX” and “send you a log in code” to “send you an access code”

alice__morton_0-1726590123513.png
alice__morton_0-1726590123513.png466×364 6.99 KB

to
alice__morton_1-1726590165865.png
alice__morton_1-1726590165865.png358×304 7.7 KB

Could someone please let me know if this is possible and if so, how?

1 Like
2

Not possible to customize currently.

3

Thankyou Kalen,

I’ve been told be some other Shopify support that this functionality my be coming in December time to help with B2C UI

1 Like
4

Cool good to know!