New phishing email scam?

Shopify Discussion

Topic summary

A user received a suspicious email from someone claiming to be Shopify support, featuring two first names and other red flags visible in attached screenshots.

Confirmation:

  • Community members confirmed this is definitely a scam
  • Legitimate Shopify support staff never initiate unsolicited conversations in this manner

Recommended Actions:

  • Do not respond or share any personal information
  • Ignore and delete the message
  • Report the sender’s email address to Shopify
  • Review Shopify’s official help page on phishing, vishing, and smishing protection

Prevention Tips:

  • Always verify sender email addresses carefully
  • Avoid clicking suspicious links
  • Pay close attention to email details and formatting inconsistencies
  • Consider phishing awareness training to better identify red flags

The discussion remains open for the user to share the scammer’s email address with Shopify for reporting purposes.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I got an email out of the blue today from somebody claiming to be from shopify. Of course, the two first names set alarm bells off but then suspicions were confirmed later down the line. Just to confirm - is this definitely a scam? And is this new?

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2

Hi @Tomscott8 ,

Yes, it is a scam. No one from Shopify support staff will reach out to you initiating a conversation like they have started in the screenshot.

Thanks

3

@Tomscott8

Could you share their email address with us?

We’ve been notified about some fraudulent emails that are pretending to be Shopify employees. In the meantime, please ignore these messages and refrain from proceeding or sharing any personal information.

For more detailed information, please visit our help page on Protecting your account against phishing, vishing, and smishing.

1 Like
4

Scammers are getting smarter, and these emails can look incredibly real. The best way to stay safe is to double-check sender addresses and avoid clicking suspicious links. Reporting them to Shopify is a great move. Cyber Security Phishing Awareness Training can also help spot red flags before falling for a scam. I’ve started paying more attention to email details, and it really makes a difference.