New policy for handling inactive managed stores and collaborator access

Retired Boards Appdev Partners Discussion
1

We received this email from Shopify today and think it is absolutely ridiculous, outrageous and is so disrespectful to the partners as well as the store owners. It makes no sense at all from any standpoint including security.

I wonder what’s next? Is that the first step in justifying stop paying the developer monthly commissions for stores they have built?

I cannot think of anything that would justify such action.

Do you agree?

"We regularly review partner collaborator access for activity to maintain security and integrity for all merchants and partners.

Starting immediately, if no user logs into a managed store within 90 days, collaborator access will be automatically removed for your entire partner organization.

This new policy is effective retroactively and has resulted in access expiration for all existing managed stores that show no record of user activity within 90 days.

Learn more about expired collaborator access here (link removed).

The Shopify Partner Team"

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2

It’s a joke, we lost two stores who we do support and are paid to support. We have log commission on one and access on the other.

Warning would have helped, it’s a crazy policy with no thought as usual for partners

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