new update this week for POS. Please tell me why you changed the add a customer function. What is terrible?
Now when you hit add customer it assumes its a new customer. 95% of our customers are returning customers so this just adds an extra step for my staff
If the customer thinks their number is in our system and we type it in, but that number does not show up, you have to copy and paste the number and return to the add a customer screen.
I have no idea why they changed it, it makes no sense to add these steps and instead is just driving my staff crazy this week.
I agree. It also doesn’t have “Accepts marketing” as an option anymore on the Add a Customer page. We have to do it after, and so none of our new customers added into the system this week will get our e-newsletter despite that being the whole reason we got their contact info in the first place!
It is taking so much longer to complete a sale. I don’t understand why what used to be two steps is now so many more.
Shopify, can we opt out of this update and revert back? I have a huge event Saturday, and this is going to be a nightmare!
YES!!! I just posted about this also. I hate it!!! I called shopify support to express my dislike, but until there are enough of us complaining, the developers won’t listen.
Also you can’t check off the box “customer accepts marketing” when you are adding a new customer; or add marketing to a current customer in this field anymore!!! Beyond frustrated with this change