I just started a shop via the adrian morrison brand and in a couple days it was apparently banned? I’ve been given no explanation of why and I’ve talked to multiple chat support people and I’m still waiting. Anyone else deal with this? How did you resolve it? I’m about to have my bank give me charge backs. this is ridiculous.
Topic summary
A new Shopify store created through the Adrian Morrison brand was locked/banned within days of launch, with no explanation provided.
Current situation:
- The shop owner has contacted multiple chat support representatives
- Support agents claimed to escalate the issue to another team
- No resolution or communication has been received despite waiting
Planned action:
- The user is considering requesting a chargeback through their bank due to lack of response
Status: Unresolved and ongoing. The user is seeking advice from others who may have experienced similar account lockouts and asking how they resolved the issue.
yeah i think so. I talked to two chat support people who said they escalated it to someone else. still nothing. i’m so thrilled to be here.
I’ll do that thanks. Why am I being blown off by shopify? I’m getting told they escalated it but I still dont hear anything…