Hello, I have a brand new Shopify store and I’m trying to create an Admin role. After selecting all the options, I keep getting a “One or more app handles are invalid” error when saving the role. Only the default apps are installed.

I reached out to chat support and they resolved it. @muretas They said some data was out of sync between the admin and the backend and they ran a script to fix it.

Hey, @SICamelot Happy to look into this. Do you mind sharing a screenshot of the errors showing up in your admin? If there is anything else I can help you with, please let me know.

I’m also having this issue but my store isn’t brand new

Thanks Dirk. [Xnip2024-07-25_14-51-10.jpg]

Hey, @SICamelot That does look strange. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via Community at this time, we’d be happy to continue assisting you through our available support channels. Please visit o…

New Shopify store - getting a "One or more app handles are invalid" error trying to create a role

Shopify Discussion

SICamelot July 25, 2024, 6:53pm 4

Thanks Dirk.

Topic		Replies	Views
You can only have one web with the backend role" when running Shopify remix app Shopify Apps shopify-apps	10	244	October 3, 2024
How to check who use my app handle? Shopify Apps shopify-apps	2	364	June 11, 2024
Hi guys! I need help with my account Shopify Apps shopify-apps	1	65	November 27, 2024
Shopify-marketplaces-admin-app Custom Storefronts Setting-Up	0	19	June 17, 2022
Shopify Admin API returns “Something went wrong, please try again” with no details Shopify Apps troubleshooting , shopify-apps	1	105	February 26, 2026

New Shopify store - getting a "One or more app handles are invalid" error trying to create a role

Related topics