I don’t understand. Since when? When I look at my EU orders and the UK orders (I ship from the mainland EU), my customers are charged the proper tax. How are my clients being double-taxed? I don’t see this on their invoices (I opted out).
Topic summary
Shopify will automatically migrate EU/UK VAT calculations to “Shopify Tax EU/UK” on October 28, 2024. Initial emails went Sept 23, with a second wave Oct 15, sent to the account owner; no dashboard alerts. An opt‑out is available via a Google Form (confirmed legitimate), though deadlines in email vs form differed.
What Shopify Tax offers: automatic rate updates, VAT invoices, product tax categories, and Tax Liability Insights (TLI). Free through Dec 31, 2024; thereafter a free tier up to 100,000 GMV per region, with fees above that. Example estimates shared: €10/month and £20/month. It does not file VAT; merchants must still use manual methods or third‑party providers (e.g., IOSS/OSS/UK VAT filing).
Merchant experiences diverge:
- Some saw no changes after opting out; third‑party setups (e.g., EAS) still collect VAT as before.
- Others reported unexpected tax setting changes (e.g., IOSS marked “Not collected,” domestic VAT added), taxes not collected at checkout, or taxes applied over €150, prompting support escalations.
Actions/decisions: Several opted out; one filed a formal complaint about poor communication. Open points: precise benefits vs costs remain unclear for some, and opt‑out confirmations are pending. Thread remains active pending the Oct 28 rollout.