What is this? How do I fix it? Why is this happening? I just launched my store today and am trying to ship my customers’ purchases and keep getting hit with threshold fees. WHY and who can fix this?
Hi, @mjones831 .
Great, question & congrats on the launch! Billing thresholds are dollar values that trigger billing whenever the cost of your account activity exceeds its threshold amount. You receive a bill whenever the total of your transaction fees and other outstanding charges exceeds your account’s threshold. Monthly subscription fees are included in your running total, but they are not included in threshold bills. Thresholds can not be turned off, so it would require that your account be billed if you continue to hit the threshold limit. You can view the invoices for your charges in Settings/Billing. We also have a help document here that explains thresholds, along with all other areas of your bill should you need it!
Let me know if you have any other questions.