Hey! I need help with my Shopify payments that has been on hold in 2 weeks now. How do I fix it?
Hi, @Thell151 .
Thank you for reaching out!
Did you receive any communication via email regarding the hold on your Shopify Payments account? If not, I recommend reaching out to our Support Team, as they can access your account information and provide you with the best next steps.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hey Emily! How do I reach out for ur support team, I have tried but it doesn’t work. I haven’t received any communication via email about this so I don’t know what to do.
Hey, @Thell151 .
Thank you for your reply!
Were you able to click the link I sent above? Once you click that, you should be able to log in, select a topic twice and then scroll down for options to contact us such as requesting a callback, live chat, or email.
Let me know if that does not work for you!