New Subscribers Location Added Only United States

Shopify Discussion

Topic summary

Issue: New email subscribers are being recorded in Shopify with location set to United States, regardless of the subscriber’s actual country.

Store settings:

  • Ships only to the United States (single shipping zone).
  • Single currency: USD.

Testing and observations:

  • Tested on multiple PCs, mobiles, browsers, and via VPN with non-US IPs; Shopify still assigns United States as the subscriber location.
  • Third-party popup apps capture and display the correct subscriber country, indicating IP-based geolocation can work, but these apps don’t write the location into Shopify’s customer database.

Assumptions and questions:

  • The poster believes Shopify should use visitor IP to set customer location and that default store country shouldn’t override it.
  • Wonders if the single US shipping zone is forcing all new subscribers to be tagged as United States.

Evidence:

  • Attached screenshot shows all new customers listed with United States as location (image central to the claim).

Status:

  • No solution provided yet. The poster requests guidance and what information to supply to diagnose and resolve the issue; discussion remains open.
Summarized with AI on January 8. AI used: gpt-5.
1

Hi,

I am running into a problem. Whenever a new subscriber joins my website. The Location of that subscriber added and shows only United States when I go and see Customers in Shopify.

I’ve tested on different PC’s, Mobiles, Browsers, and even via VPN to change country but Shopify always assign United States as location to my new subscribers.

Here are some details about my store:
My store ships to United States only and I’ve setup only one zone which is United States and one currency which is USD. Is this something to do with new subscribers added location only United States.

I believe shoofly fetch the location of visitors via IP and adds location exactly from where the user is from. It’s nothing to do with the store default country, that’s what I believe.

I’ve tested some popup apps as well to gather my subscribers and interestingly the pop up apps added and shows correct location of new subscribers from different countries but I can’t use popup apps as they don’t add location in Shopify customers database.

I would like if anyone has the solution for this problem so my new subscribers always be added and shows their exact location rather than United States only.

Please see below the attached screen shot of my customers so you can see all are showing United States.

location.jpg
location.jpg1101×861 89.5 KB

Thanks
Daily Fashion

2

Hi,

I would like to sort out this location issue. Please guide me how can I rectify this issue or what should I provide you so this issue can be resolved.
Thanks