Hi @carlomat , thank you for your feedback.
If you’re selling primarily to B2C customers (non-VAT registered persons), you should be applying your local VAT to all sales in the EU until you reach the distance threshold for the destination country. After this time, you register with the destination country and then apply that country’s VAT rate on your sales within the destination country. Please see the resource I posted in the original post.
If you’re selling primarily to B2B customers, I can see how our setup may be confusion. You could use our customer exemption functionality if you want to exempt specific VAT-registered persons from VAT.
If you have documentation to the contrary, feel free to post it - but we made this change so that merchants would be correctly sourcing and applying B2C VAT on their sales. If we gain enough feedback from the B2B selling community we will investigate further changes.