Hello,
I am just testing my website and for some reason, when I enter my email in the footer sign up box, absolutely nothing happens. how do I go about fixing this?
Thanks,
Ella.
Topic summary
A Shopify store owner reports that the newsletter signup form in their website footer appears unresponsive when testing—entering an email address produces no visible result.
Diagnosis from community members:
- The issue likely stems from testing in Shopify’s preview mode rather than the live published theme
- Preview mode can prevent certain interactive features from functioning properly
Recommended solution:
- Test the signup form on the actual live store URL
- Use an incognito/private browser window to avoid caching issues
- Community members confirmed the form works correctly when accessed this way
Status: The functionality appears intact; the problem is environmental (testing method) rather than a code or configuration error.
1 Like
Hi @ellacoker
Did you check on your live store? I guess it is not working because you are checking on preview mode.
Hey @ellacoker I found that it’s working.
There maybe issue that you are trying on preview mode instead of live theme. So please open incognito mode and paste your store URL and then put your email.
After that you will see it’s working well.